• You can cancel your order at any time before it has been shipped. If you cancel your order before we ship out your tent, we will provide a 100% refund minus a $500 cancellation fee. We commit to materials to meet production up to 3 months before we finish any given tent and we plan our material and fabrication pipeline based on order volume so cancellations make this difficult.To cancel within this window, please email [email protected] AND call or text (312) 285-0854 as this is an extremely time sensitive request.
• We stand by the quality of our RTT and it is backed by our 5 year limited warranty, however, due to the complexity of transporting an item as large as an RTT, no refunds or returns will be granted after your RTT has been shipped or picked up.
• All other item refunds will be given up to 30 days after the shipping date. If 30 days have gone by since the shipping date, unfortunately we can’t offer you a refund or exchange. Your item must be unused and in the same condition you received it to be eligible for a refund.
• Buyer is responsible for all return shipping costs: Shipping costs are non-refundable. We cannot guarantee that we will receive your returned item so please use tracking for all returns.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
• If you have any questions, please Contact Us and will get back to you as soon as possible!