If you need to cancel your order, please fill out the cancellation request form below within 24 hours of purchasing your order. Please note many orders ship within 1 business day so any cancellations after the initial 24 hours may be too late and will require item be shipped back after delivery at the customer’s expense and/or a 15% cancellation/restocking fee for any non-production items.
For special production items such as Roof Top Tents, please see below details.
Can I cancel my production order such as Roof Top Tents, DOGGO RTT Ramps or other similar items that have lead production times?
All orders that are built-to-order and have a lead time can only be cancelled within 3 days of purchase (including weekends). After that period, production is started and we are unable to cancel the order. In some cases, cancellation is still possible after the 3 days but it will require a 20% cancellation fee.